Privacy Notice

Data controller: tepeo, 630 Wharfedale Road, Winnersh, Wokingham, RG41 5TP

We are committed to being transparent about how we collect and use data and to meeting our data protection obligations.

What information do we collect about you?

We collect information about you when you 

  • Register to find out if a ZEB is suitable for your home 

  • Subscribe to our newsletters 

  • Sign up for trials and other initiatives we run from time to time 

  • Register to attend events organised by or involving tepeo 

  • Visit our website and accept the use of cookies

How will we use the information about you?

We hold information about you to provide you updates on our activities, projects, publications and forthcoming events. If you register for a trial or other initiative run by or involving tepeo, we may share your personal information with partners involved, this would be detailed in any application or inivation to participate. We will not share your information with other companies or organisations for marketing purposes.

We keep your personal data for no longer than is necessary. This means that when we don’t need it any more we delete it. The length of time we keep it all depends on why we’re using it and/or what we need to do to comply with applicable laws and to establish, exercise, or defend our legal rights.

In some circumstances, we might anonymise your personal data (so that it can no longer be associated with you) and use this indefinitely, without further notice.

Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us using the contact information provided below. You can ask us to correct or remove information you think is inaccurate.

We hold personal data securely on Google and Amazon cloud servers which are both compliant with GDPR requirements. More information can be found on Google and Amazon websites.

Where personal data is collected directly from individuals for case studies, surveys and research, explicit consent for processing is sought.

Form submissions

When you submit information to this website via our form, we collect the data requested in the form in order to respond to your submission. We hold this information within Hubspot, our CRM system, and use Hubspot to manage our communications with you. 

Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. There are two types of cookies, essential cookies which help a website to function, offering you the best visitor experience and analytics or performance cookies which are used to monitor website activity. 

This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyses the data in a depersonalised form.

With the use of analytic cookies this website collects and shares with our analytic providers, Squarespace and Google, the following data:

  • Clicks

  • Internal links

  • Pages visited

  • Scrolling

  • Searches

  • Timestamps 

  • The town and country you are located in

You can set your browser not to accept cookies and you can remove cookies from your browser. More information about how to do this can be found here. 

Newsletters

We may send you marketing emails, which you can unsubscribe from by clicking the link at the bottom of the email. We share your contact information with Hubspot, our CRM and email marketing provider, so we can send emails out through their system and keep our data in one place.

If you are a customer and opt out of marketing emails we may still contact you with product updates and other aspects that we deem important under legitimate interest. 

Other websites

Our website contains links to other websites including our social media channels and Google Maps. This privacy policy only applies to this website so when you link to other websites you should read their privacy policies.

Your rights

You have a number of rights. You can:

  • Access and obtain a copy of your data on request

  • Require us to change incorrect or incomplete data

  • Require us to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing

  • Object to the processing of your data where we are relying on legitimate interest as the legal ground for processing

  • Ask us to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override our legitimate grounds for processing data

If you believe that we have not complied with your data protection rights, you can complain to the Information Commissioner who can be contacted here. We would, of course, appreciate the opportunity to discuss your complaint with you first.

How to contact us

Please contact us if you have any questions about our privacy policy or the information we hold about you by email at info@tepeo.com or write to the Chief Executive, tepeo, 630 Wharfedale Road, Winnersh, Wokingham, RG41 5TP

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on our website.

Updated: 10th May 2023