Contact us

We’re here to help!

General Enquiries
Thinking about getting a ZEB? Call us on: 📞 020 7072 5462

Existing ZEB Owners
Need help or support with your ZEB? Our Support Team are ready to help:
📞 020 7072 5540

Prefer email?
Reach us at:
📧 customer.service@tepeo.com

Support Hours

Monday to Friday: 9:00 AM – 5:00 PM
Saturday & Sunday: Closed

Extended Winter Support

Throughout the winter period, while our phone lines are closed at weekends, our customer.service@tepeo.com inbox is monitored regularly between 9:00am and 2:00pm.

• Urgent issues (e.g. no heating or hot water) are prioritised, with an aim to respond within 4 hours.
• Non-urgent enquiries will be responded to within 2 working days, or once normal operations resume.

You may also find answers to many non-urgent questions in our Help Centre.

🚨 Heating or hot water emergency?
Please contact your installer directly for urgent assistance.

Helpful Links:

FAQs ›
Explore the ZEB › 
Careers ›
Become an Installer ›